Quality

Evans Analytical Group® (EAG) is committed to excellence in our professional practices, to offering world-class analytical testing services, and to continually improving our quality management system. In keeping with this commitment, we have a number of controls in place to assure the effectiveness and efficiency of our quality system:

• Objectives and targets that measure and monitor client satisfaction, product conformity, and process efficiency
• Proactive improvements to eliminate the causes of problems and address potential risks, as well as enhancements based on customer feedback
• Controlled documents and records, including standard operating procedures and confidential client data
• Instrument, software, and method validation activities
• Efficient operations that respond to client needs, expectations, and requirements
• Equipment that is suitable for intended use, calibrated appropriately, and maintained regularly
• Independent audits conducted at regular intervals to ensure the ongoing effectiveness of EAG's quality system

Depending on our clients needs, labs within EAG may be certified to ISO9001:2008, ISO17025 or Nadcap or it may be an OCRWM supplier. For more information about EAG's quality program, contact quality@eaglabs.com.

The following certifications are available for download (click to open in a new window or right click to save a copy):

EAG Sunnyvale	ISO9001	ISO17025
EAG MN	ISO9001	ISO17025
EAG NJ	ISO9001	ISO17025
EAG NY	ISO9001	ISO17025	Nadcap
EAG France	ISO9001	ISO17025
EAG China	ISO17025	IECQ
EAG Irvine, CA-MTE	ISO17025
EAG Santa Clara, CA-MTE	ISO9001	ISO17025
CHEMIR	ISO 9001:2008

Included below are some examples of customer feedback from recent quality surveys.

"Beautiful analysis work - results were extremely helpful."

"The team helped me take a very systematic approach to this defect issue, which led to the most conclusive results we have seen on the project to-date. The responsiveness to both sample analysis and follow up questions via phone and email was excellent."

"Thanks for great technical consulting and quick testing result!"