Quality

Evans Analytical Group® (EAG) is committed to excellence in our professional practices, to offering world-class analytical testing services, and to continually improving our quality management system. In keeping with this commitment, we have a number of controls in place to assure the effectiveness and efficiency of our quality system:

• Objectives and targets that measure and monitor client satisfaction, product conformity, and process efficiency
• Proactive improvements to eliminate the causes of problems and address potential risks, as well as enhancements based on customer feedback
• Controlled documents and records, including standard operating procedures and confidential client data
• Instrument, software, and method validation activities
• Efficient operations that respond to client needs, expectations, and requirements
• Equipment that is suitable for intended use, calibrated appropriately, and maintained regularly
• Independent audits conducted at regular intervals to ensure the ongoing effectiveness of EAG's quality system

Depending on our clients needs, labs within EAG may be certified to ISO9001:2008, ISO17025 or Nadcap or it may be an OCRWM supplier. For more information about EAG's quality program, contact quality@eaglabs.com.

EAG Sunnyvale	ISO9001	ISO17025
EAG MN	ISO9001	ISO17025
EAG NJ	ISO9001	ISO17025
EAG NY	ISO9001	ISO17025	Nadcap
EAG France	ISO9001	ISO17025
EAG China	ISO17025	IECQ

Included below are some examples of customer feedback from recent quality surveys.

"Beautiful analysis work - results were extremely helpful."

"The team helped me take a very systematic approach to this defect issue, which led to the most conclusive results we have seen on the project to-date. The responsiveness to both sample analysis and follow up questions via phone and email was excellent."

"I have nothing but high praise for the work that comes out of the EAG NY lab. Everyone that I have dealt with has made it a point to give whatever assistance I've required. Top notch professional staff."

"The SIMS team has been very helpful. We processed two samples with different staff members. Both were extremely helpful and knowledgeable. I was very pleased with the service."